Storz & Bickel
Frequently Asked Questions
What is the warranty period for Storz & Bickel vaporizers?
Storz & Bickel devices purchased from authorised dealers come with a 2-year limited warranty against defects in materials and workmanship.
Does registering my Storz & Bickel product extend the warranty?
Yes. For certain models, registering your device within a specific period (often within 4 weeks of purchase) with S&B gives you access to full warranty rights.
What counts as “normal use” under the Storz & Bickel warranty?
“Normal use” means following the manufacturer’s instructions (charging, cleaning, correct temperature, etc.). Misuse, unauthorized modifications, or improper maintenance can void the warranty.
What should I do if my Storz & Bickel device is not charging / has battery issues?
Try using a different USB cable or power source first. If that doesn’t work, contact S&B support and initiate an RMA (Return Merchandise Authorization) for further diagnosis or repair.
Can parts or screens be replaced on Storz & Bickel devices?
Yes. Screens, seals, cooling units, and other wear parts are replaceable. S&B offers parts and authorized repair services. Regular cleaning of parts helps maintain performance.
Will Storz & Bickel devices overheat or get too hot to touch?
Most models include temperature safety controls. If a device becomes excessively hot or behaves abnormally, stop use, allow it to cool, clean any blockages, and contact support if needed.
How can I tell if my Storz & Bickel device is authentic?
Authentic S&B products are sold via authorised dealers, include serial numbers, original packaging, and warranty registration options. Counterfeit units often lack these. Using an authorised retailer like Vaporizer Hut ensures authenticity.
What is the expected battery life for portable Storz & Bickel units?
Battery lifespan depends on usage, charging cycles, and care. Over time batteries degrade. If performance drops, batteries can often be replaced or repaired via S&B service.
How should I clean and maintain my Storz & Bickel vaporizer?
Regular cleaning of the cooling unit, screens, filling chamber, and mouthpiece is important. Use the cleaning guide in the instructions. Avoid harsh cleaners. Keeping the air path clear ensures good vapor production.
What happens if I purchase a Storz & Bickel device from an unauthorised seller?
Warranty may be void. S&B warranty terms state that products purchased from unauthorised resellers are not eligible for warranty coverage.
